Advice and Support: Contacts around the university

If you have a question about managing electronic research files and cannot find the answer from this website or your local support staff, the people and offices listed below may be able to provide some help and one-on-one support. If you need this information for a project bid or plan, it is important to give them as much notice as possible.


DSpace@Cambridge

Metadata, data/file management, long-term archiving, IPR, and technical funding proposals.


Librarians for your department, subject, or college

Information access, organisation, and documentation-standards, references, subject-specific conventions.


University Computing Service Help Desk

The UCS Help Desk can answer questions on university services (e.g. Hermes e-mail), plus some questions on common software and on information security.


UCS Service Desk: Hardware Support

If your hard drive fails, or you face other hardware problems, UCS has a paid service that may be able to help you recover your data or repair your machine.


Cambridge Research Office


Cambridge Enterprise

Questions about intellectual property right, licensing, patents, and commercialisation.


University Data Protection Officer


University Freedom of Information (FOI) Officer


List of Other Help Desks and Computing Facility e-mail Addresses