Troubleshooting
Before reading this diagram, check your IP address.
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I can't access an ejournal. Why
not? |
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| Is the title and
date you are looking for on the ejournals list? |
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| Unfortunately we do not have subscriptions to
all ejournals. All those we do subscribe to appear
on this list. If an ejournal is not on this list
we do not subscribe to it, even if there are others
from that service provider that we do subscribe
to. |
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| Check the access table.
Some ejournals can only be accessed on-campus.
Looking at the table, should you have access? |
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| If you would like to recommend that we subscribe
to a new title, please fill in the recommendation
form. |
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| There are licencing restrictions on some ejournals,
regulating who can access them and from where. The aim
that we are working towards is that all ejournals should
be accessible to all current staff and students of the
University from all locations - but unfortunately this
is not the case at the moment. |
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| Check Newton. There may be a paper copy in the University
that you can view while we consider the recommendation. |
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Do you have the right password? |
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| See Passwords for Electronic Resources for further details. Passwords to access licensed electronic services are issued only to current staff and students of the University. |
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Are you using an ATHENS password? |
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| Your password may have expired or be incorrect. Use Raven account instead. |
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Are you using a Raven password? |
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