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Cambridge University Library is open for limited services from Monday-Friday. Online registration is now available. Book a visit to view material in the Main reading room or a Special Collections reading room. Please read more about our phased reopening of the UL and Faculty and Departmental Libraries.

Cambridge University Library

 

Click & Collect enables current staff and students to request books to be retrieved from the University Library’s modern collections. Users can collect five books at one time. Appointments must be made to collect these books safely from a designated collection point in the University Library, and you must bring appropriate ID (including a University card or other photo ID). You will be able to collect items between from Monday to Friday, between 10.15am and 3.45pm. 

Please note that there are no toilet facilities near the collection point, and parking spaces are limited. 

Who is eligible to use Click & Collect? 

The service is available to all current staff and studentsWe regret that service is not currently available to members of other universities or private researchers. We will keep this under regular review and hope to be able to welcome back the wider membership of the library as soon as possible. 

 

How does the service work? 

You should begin by logging in to iDiscover using your Raven account (for full instructions, please see the iDiscover LibGuide). You will be able to request eligible Click & Collect items from iDiscover directly by clicking ‘Request’. Please note that not everything is eligible for Click & Collect, including any item already on loan to another person. You may request five items in total. 

Once the books are retrieved and processed, you will be invited to book an appointment to collect your books. Once you have booked an appointment, you will receive a confirmation email.

Please bring your appointment confirmation with you, along with some photo ID with you (such as a university card, driving licence, passport) You will not be able to collect the books without an appointment

When you arrive at the University Library, please follow signs to the designated collection point via the University Library front doors. (At present, owing to works in the University Library car park, access to the library is available via footpaths near the bicycle racks on either side of the entrance). 

*If you are able to do so, please wear a face covering when you enter the building and collect your books*

While waiting to collect books, please observe social distancing at all points by maintaining a 2 metre distance from others. On entry, please show your ID; if you are collecting items on someone else’s behalf, please show the email sent to the requestor to confirm their collection slot. You will be required to use hand sanitizer before collecting your books. 

The books for collection will have been issued to your library account and will be placed in a plastic bag for you to carry away. 

 

How are you ensuring my safety and the safety of library staff? 

The safety of library users and library staff is paramount, and at the heart of all of our recovery planning. 

Collection is by appointment only so that we can ensure that it is possible to practise social distancing effectively at our collection point. We are operating a one-way system in the library entrance. 

We are minimising handling of books and all other materials. Staff will not touch your ID or any other documentation, and will hand over your requested items in a plastic bag without touching the handle. 

We request that you do not use anti-bacterial wipes on any library books as this may cause damage. 

 

What can I request? 

You may only request books (monographs or journals) from the University Library’s modern collections. You may request five items in total.  No reference items (i.e. from the West Room) may be borrowed. At present, no other libraries are included in the service. We will widen the scheme as soon as we are able.  

 

How quickly can I collect the books? 

We anticipate that you will be able to collect books within 48 hours (excluding weekends) after ordering, although it depends on your availability and selection of appointment. Books will be held at the collection point for 72 hours (excluding weekends) before they are eligible for request by someone else. If you miss your appointment, please re-book a new time.

 

Can I return books at the same time? 

Yes. You will be able to return books between 10.15am and 3.45pm near to the Exhibitions Centre, which will be clearly signposted. You may also use one of the nearby drop boxes on the Sidgwick site near to the Faculty of English or Lady Mitchell Hall at any time of day. 

You may not return library books in the University Library entrance hall, or as you collect books requested via Click and Collect. This is because we are keeping services and teams well spaced out to ensure social distancing. 

 

Can I collect books on behalf of someone else? 

Yes. They must request the books and arrange a collection appointment. You will need to bring a copy of the confirmation email for the appointment with you. 

 

Can I borrow books from other libraries? 

Click & Collect is limited to items from the University Library’s modern collections at present. 

 

Is there anything else I should know? 

Please note that there is no access to toilet facilities near the collection point or in the University Library. 

Please bring your appointment confirmation with you. You will not be able to collect books without an appointment. 

*If you are able to do so, please wear a face covering when you enter the building and collect your books*

Owing to works in the University Library car park, access to the University Library is via the footpaths adjacent to North and South Front. These will be clearly signposted. 

A small number of parking spaces are available for a maximum stay of 10 minutes.  Please follow the signs to the reserved parking area next to the University Library Custodian’s Lodge. 

If you have further questions about Click & Collect, please email the library at library@lib.cam.ac.uk.