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We expect our blend of online, zero-contact and in-person COVID-secure library services to continue through the national lockdown, with minor local adjustments where operationally essential.

Cambridge University Library

 

Click & Collect enables current staff and students to request books to be retrieved from the University Library’s modern collections. Users can collect five books at one time. Appointments must be made to collect these books safely from a designated collection point in the University Library, and you must bring appropriate ID (including a University card or other photo ID). You will be able to collect items 10am - 5.45pm Monday to Friday, and 11.15am - 3.45pm Saturday. 

To enable this service to run safely and consistently throughout the term, it is really important that you order only what you need and that your orders are collected on time.

We recommend that you order and collect the UL books you need for the Christmas vacation during Week 7 of Michaelmas Term.  

Please note that there are no toilet facilities near the collection point, and parking spaces are limited. 

Who is eligible to use Click & Collect? 

The service is available to all current staff and studentsWe regret that service is not currently available to members of other universities or private researchers. We will keep this under regular review and hope to be able to welcome back the wider membership of the library as soon as possible. 

 

How does the service work? 

You should begin by logging in to iDiscover using your Raven account (for full instructions, please see the iDiscover LibGuide). You will be able to request eligible Click & Collect items from iDiscover directly by clicking ‘Request’. Please note that not everything is eligible for Click & Collect. You may request five items in total. Please do not request more than five items as it will slow your order down considerably.

 

Once the books are retrieved and processed, we will email you to invite you to book an appointment to collect your books. You will need to wait for us to send this email to book an appointment; appointments cannot be booked in advance of this notification.

 

Once you have booked an appointment, you will receive an automated confirmation email from "LibCal". Please bring this appointment confirmation with you, along with some photo ID with you (such as a university card, driving licence, passport) when you come to your appointment. You can only collect five items per appointment. 

 

You will not be able to collect the books without an appointment. If you miss your appointment, you will need to re-book a new time.

 

When you arrive at the University Library, please follow signs to the designated collection point via the University Library front doors.

 

*If you are able to do so, please wear a face covering when you enter the building and collect your books*

While waiting to collect books, please observe social distancing at all points by maintaining a 2 metre distance from others. On entry, please show your ID; if you are collecting items on someone else’s behalf, please show the email sent to the requestor to confirm their collection slot. You will be required to use hand sanitizer before collecting your books. 

The books for collection will have been issued to your library account and will be placed in a plastic bag for you to carry away.

 

How are you ensuring my safety and the safety of library staff? 

The safety of library users and library staff is paramount, and at the heart of all of our recovery planning. 

Collection is by appointment only so that we can ensure that it is possible to practise social distancing effectively at our collection point. We are operating a one-way system in the library entrance. 

We are minimising handling of books and all other materials. Staff will not touch your ID or any other documentation, and will hand over your requested items in a plastic bag without touching the handle. 

We request that you do not use anti-bacterial wipes on any library books as this may cause damage. 

 

What can I request? 

You may only request books (monographs or journals) from the University Library’s modern collections. You may request five items in totalPlease do not request more than five items as it will slow your order down considerably. No reference items (i.e. from the West Room) may be borrowed. Details of services provided by Faculty and Department libraries can be found here.

 

How quickly can I collect the books? 

We anticipate that you will be able to collect books within 48 hours (excluding weekends) after ordering, although it depends on your availability and selection of appointment. Books will be held at the collection point for 72 hours (excluding weekends) before they are eligible for request by someone else. 

 

Can I return books at the same time? 

Yes. You will be able to return books to the drop box outside the front entrance to the University library 24/7.

 

You may not return library books in the University Library entrance hall, or as you collect books requested via Click and Collect. This is because we are keeping services and teams well-spaced out to ensure social distancing. 

 

Can I collect books on behalf of someone else? 

Yes. They must request the books and arrange a collection appointment. You will need to bring a copy of the confirmation email for the appointment with you. 

 

Can I borrow books from other libraries? 

Click & Collect is limited to items from the University Library’s modern collections. Details of services provided by Faculty and Department libraries can be found here.

 

A reminder of the important points! 

  • Please order only what you need - demand for this service is very high, and library staff are working very hard to get material to everyone who needs it. 
  • Ensure that your orders are collected on time - if you miss your appointment you will need to re-book a new time.
  • You will not be able to collect books without an appointment, and you must bring your appointment confirmation with you. 
  • There is no access to toilet facilities near the collection point or in the University Library. 
  • If you are able to do so, please wear a face covering when you enter the building and collect your books.

If you have further questions about Click & Collect, please email the library at library@lib.cam.ac.uk.