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Cambridge University Library

 

Click & Collect enables current staff and postgraduate students at the University of Cambridge to request books to be retrieved from the University Library’s modern collections. Undergraduates registered with the Disability Resource Centre are also welcome to use this service. Once your items are available, you will be emailed an invitation to book an appointment slot to collect your order.

Request books through this form (you will be required to log in with Raven).

Click & Collect users can request five books at one time. Once your requested books are retrieved and processed, we will email you to invite you to book an appointment to collect your books. You will need to wait for us to send this email to book an appointment; appointments cannot be booked in advance of this notification. You will be able to collect your order from the main entrance of the University Library, and you must bring appropriate ID (including a University card or other photo ID). Appoinments are available 09:00-18:20 Monday to Friday, and 11:15-15:45 Saturday.  

Please note that there are no toilet facilities near the collection point, and parking spaces are limited. 

 

Who is eligible to use Click & Collect? 

The service is available to the following current members of the University of Cambridge:

  • staff
  • postgraduate students
  • undergraduates registered with the Disability Resource Centre

All library members can visit the UL without booking to Browse, Borrow & Read (borrowing is possible if your membership currently permits this). By using Browse, Borrow & Read if and where you can, you enable the Library to provide more services to more people - Click & Collect requires a large number of staff and lots of time to run. 

To enable Click & Collect to run safely and consistently throughout the term, it is really important that you order only what you need and that your orders are collected on time.

How does the service work? 

Begin by logging in to the webform. Please note that not all UL items are eligible for Click & Collect. You may request five items in total - please do not request more than five items as it will slow your order down considerably.

 

Once the books are retrieved and processed, we will email you to invite you to book an appointment to collect your books. You will need to wait for us to send this email to book an appointment; appointments cannot be booked in advance of this notification.

 

Once you have booked an appointment, you will receive an automated confirmation email from "LibCal". Please bring this appointment confirmation with you, along with some photo ID (such as a university card, driving licence, passport), when you come to your appointment. You can only collect five items per appointment. 

 

You will not be able to collect the books without an appointment. If you miss your appointment, you will need to re-book a new time.

 

When you arrive at the University Library, please observe social distancing. We recommend you wear a face covering when you enter the building unless you have a medical exemption.

 

Please show your ID; if you are collecting items on someone else’s behalf, please show the email sent to the requestor to confirm their collection slot. We recommend you use hand sanitizer before collecting your books. 

 

The books for collection will have been issued to your library account.

 

How are you ensuring my safety and the safety of library staff? 

The safety of library users and library staff is paramount, and at the heart of all of our recovery planning. 

Collection is by appointment only so that we can ensure that it is possible to practise social distancing effectively at our collection point.

We are minimising handling of books and all other materials. 

We request that you do not use anti-bacterial wipes on any library books as this may cause damage. 

 

What can I request? 

You may only request books (monographs or journals) from the University Library’s modern collections. Reference books cannot be borrowed. You may request five items in totalPlease do not request more than five items as it will slow your order down considerably. 

Some of the items in our modern collections (published post-1990) cannot be taken out of the West Room under normal circumstances. This material is marked on iDiscover as ‘not borrowable’ and is not eligible to be ordered through the standard Click & Collect service. To consult this material, you will need visit the Library; you can book here.

 

How quickly can I collect the books? 

We anticipate that you will be able to collect books within 72 hours (excluding weekends) after ordering, although it depends on your availability and selection of appointment. Books will be held at the collection point for 72 hours (excluding weekends) before they are eligible for request by someone else. 

 

Can I return books at the same time? 

Yes. You will be able to return books to the drop box outside the front entrance to the University library 24/7.

 

You may not return Click & Collect books in the University Library Entrance Hall. This is because we have defined spaces for our services and teams to work in order to enable social distancing.

 

The exception to this rule is for those returning Click & Collect PLUS books, which must be returned by appointment only. 

 

Can I collect books on behalf of someone else? 

Yes. They must request the books and arrange a collection appointment. You will need to bring a copy of the confirmation email for the appointment with you. 

 

Can I borrow books from other libraries? 

Click & Collect is limited to items from the University Library’s modern collections. Details of services provided by Faculty and Department libraries can be found here.

 

A reminder of the important points! 

  • Use this service thoughtfully - by using Browse, Borrow & Read where you can, you enable the library to provide more services to more people. 
  • Please order only what you need - demand for this service is high, and library staff are working very hard to get material to everyone who needs it. 
  • Ensure that your orders are collected on time - if you miss your appointment you will need to re-book a new time.
  • You will not be able to collect books without an appointment, and you must bring your appointment confirmation with you. 
  • There is no access to toilet facilities near the collection point. 
  • If you are able to do so, we recommend you wear a face covering when you enter the building and collect your books.

If you have further questions about Click & Collect, please email the library at library@lib.cam.ac.uk.